Support - JamKey

Support that gets you back to the music.

If JamKey stalls, misreads a clip, or something feels off, send the details and we’ll help you sort it out quickly. The fastest requests include your device model, iOS version, and a short note about what happened right before the issue.

Upload audioCatch keyRead tempoKeep the session moving

Quick troubleshooting

If key detection feels unstable, try a section with less bleed, fewer count-ins, and more sustained harmony.
If a file will not import, confirm it is a standard format like mp3, wav, or m4a.
If recording permissions fail, check iPhone Settings and make sure JamKey has microphone access.
If Premium features do not unlock, verify the Apple ID subscription status in your device account settings.
For steadier reads, use at least 15 seconds of audio with a clear harmonic center when possible.

Helpful details

Tell us your device model and iOS version.
Mention whether you recorded live or uploaded a file.
Include a screenshot if you hit a visible error.
If one song or clip caused it, tell us which one.

Frequently asked

What audio works best?

Clear clips with a strong tonal center usually produce the best results.

How long should a clip be?

Around 15 seconds is a strong starting point for steadier key detection.

Can I cancel Premium?

Yes. Premium is managed through your Apple account settings.

Where do I report a bug?

Email support@jamkey.app with the steps that led to it.